Frequently asked questions

You can personalise many VEIYRA pieces with names, dates, short messages and selected designs. Available options depend on the product, so please check the individual product page for the personalisation choices available.

Clear, well-lit photos with the subject in focus usually give the best engraving result. Try to avoid very dark, blurry or heavily filtered images.

Your photo is carefully prepared for engraving, but the final result will have the distinctive look of an engraved image rather than a printed photograph. Small differences in tone and detail are normal.

Yes. Many VEIYRA products can be personalised with names, dates, short messages or meaningful wording. The available options will be shown on each product page.

Each piece is personalised and prepared with care. Please check the individual product listing for the current processing time before ordering.

Most orders are dispatched within 1–3 working days, once they’ve been personalised, checked and carefully packaged. You’ll receive confirmation, with tracking details where available, once your order is on its way.

Yes. You can enter the recipient’s delivery address at checkout and we can send the order directly to them. Please make sure the delivery details are correct before placing your order.

If you need to make a change, please contact us as soon as possible. We’ll always try to help, but once engraving or production has started, changes may no longer be possible.

Yes. We can create personalised pieces for larger orders, events, teams and businesses. Please visit our Bulk Orders page and send us your requirements through the enquiry form.

Please contact us as soon as possible with your order details and a clear description of the issue. If you can, include photos, as they help us understand the problem more quickly. We’ll review it and do our best to resolve it promptly. This does not affect your statutory rights.

Royal Mail Tracked 24 may be available for an additional charge. It isn’t offered at checkout, so please contact us before placing your order and we’ll confirm availability, cost and arrangements. Tracked 24 aims for delivery on the next working day after dispatch, but delivery isn’t guaranteed, and upgrading your postage doesn’t shorten our 1–3 working-day preparation time.